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Software Problems and Solutions

Video Poker Shark 2005
In general, a software problem on a later version would also be present on an earlier version.

Version 2005.1.1 (the current version) - No known problems.

How to fix software problems

If you have a problem that is not listed above, please contact us, describing the problem, and we'll get back to you as soon as possible. 

To fix known problems, follow the instructions below to re-download the correct version of the software, depending on the version of the software that you own, and then reinstalling the software. 

Step 1, make sure you have your registration ID.  (You may not need to re-enter the registration ID, but it is safest to have it before you de-install, just in case.) 

If you have the software loaded and have previously entered your registration ID, you can go to the Help / About window to find your registration ID and the software version.  If you cannot find it this way, please contact us and include information on your purchase to help us find your order, such as your name, address, approximate date of purchase, and/or e-mail address.

Step 2, de-install your current version of Video Poker Shark

• Click "Start" , then "Settings" (for some Windows operating systems), then "Control Panel", then "Add/Remove Programs" 
• Select "Video Poker Shark", and click Add/Remove button
  

Step 3, download the latest version of the Video Poker Shark software that you have purchased.

Step 4, install the new Video Poker Shark program:

• At the WINDOWS desktop, click START on the taskbar.
• Click the RUN entry within the pop-up window.
• Click the BROWSE button to locate the VideoPokerSharkZip2005.exe file that you downloaded in step 3.
• Click the OK button.
• The WinZip Self-Extractor dialog box will appear.  Click the SETUP button.
• The Video Poker Shark setup screen will appear.  Click the OK button.
• Select a target installation directory.  The default target installation directory is "C:\Program Files\Video Poker Shark\". The BROWSE button gives you the option to select a different installation directory.
• After the desired installation directory is selected, Click the INSTALLATION icon and the installation will begin. (The icon is located in the upper left-hand corner.)
• Click the OK button.

Congratulations!  You have successfully completed the installation.

If you are having trouble with your installation, please contact us.
 

Forgot your registration id?

If you have the software loaded and have previously entered your registration ID, you can go to the Help / About window to find your registration ID.  If you are having trouble finding your ID this way, please contact us and we will e-mail it back to you.  Include information on your purchase to help us find your order, such as your name, address, approximate date of purchase, and/or e-mail address.